× Home About Us Our School My School Entry Student Wellbeing Coordinator Pastoral Care Worker Our Teachers Our OSHC Site Improvement Plan External Review Report 2019 Anti-Bullying Policy Behaviour Education Annual Report 2018 School Context Statement Student Enrolment Grievance Procedures Code of Conduct Students Student Information School Sport Curriculum South Australian Schools Physical Education Science Japanese Newsletters School Newsletters Calendar Term Dates Contact Links Sitemap

Grievance Procedures

Grievance Procedures

Staff at West Beach Primary School endeavour to provide the very best educational outcomes for all students. Parents with a concern or grievance relating to a classroom programme, your child’s progress, behavioural matters or school issue are reminded of the importance of following the school’s agreed Grievance Procedures.

When a concern arises it is important to discuss the issue with the appropriate staff member first in an attempt to seek a resolution suitable to those concerned.  Usually issues can be solved simply by discussing the issue respectfully and promptly with the person involved. If a suitable resolution is not reached by talking to the staff member concerned, then please make a time to speak with the Principal.

Steps for raising your concern or complaint at West Beach Primary School:

  • Arrange a mutually agreed upon time to speak with the staff member concerned
  • Discuss the issue fairly and calmly and honestly in an attempt to reach a positive resolution
  • Allow a reasonable timeframe for the issue to be addressed
  • If the issue is not resolved, make a time to speak with the principal (Ph: 83567944)
  • If the issue remains unresolved parents may contact the Education Complain Unit (Ph: 1800 677 435)
  • If the issue remains unresolved External resolution via the SA Ombudsman (Ph: 1800 182 150)
  • Parents with any questions regarding these Grievance Procedures are encouraged to contact the principal (Ph. 83567944)

West Beach Primary School’s Grievance Procedures outlined above reflect the DECD Raising a complaint with DECD Guidelines.